Refund policy
Return & Refund Policy
At Lunelle Jewelry, we want you to be completely satisfied with your purchase.
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Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
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Non-Returnable Items
Certain items are non-refundable:
- Personalized or custom-made jewelry
- Items marked as final sale
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Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method within 5–10 business days
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Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you still have not received your refund, please contact us at
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Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at:
support:lunellejewelry202@gmail.com
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Return Shipping
Customers are responsible for return shipping costs unless the item is defective or damaged.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
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Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item.
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